Hope Home Health Agency Inc

The agency failed to honor the patient's rights to be treated with respect.

The agency Registered Nurse (RN) failed to develop a plan of care that addressed the patient's needs.

The agency registered nurses failed to re-assess the patients after the changes in condition were identified.

The home health agency failed to comply with prohibitions from the Center for Medicare and Medicaid Services (CMS) and ensure competency evaluations of home health aides by a qualified home care agency before assigning the aides to direct patient care.

The agency Governing Body failed to ensure the patient rights were honored, directives from the Center for Medicare and Medicaid services were followed, staff provided visits and services in accordance with the plan of care, registered nurses conducted accurate and timely nursing assessments of the…

The agency failed to ensure the timely, comprehensive and accurate documentation of nursing visits and assessments in the clinical record.

The agency failed to investigate the incident and/or failed to maintain a tracking of adverse events for the purpose of quality assessment and performance improvement.

The agency Governing Body failed to ensure the patient rights were honored, directives from the Center for Medicare and Medicaid services were followed, staff provided visits and services in accordance with the plan of care, registered nurses conducted accurate and timely nursing assessments of the…

Agency documentation and interview with agency personnel for one of three patients (Patient # 20) the agency failed to ensure the nursing entries were comprehensive, accurate and in an acceptable format.

The agency failed to honor the patient's rights to be treated with respect.

The agency Supervisor of Clinical Services failed to honor the patient's and family rights to participate in decision-making regarding the disciplines providing services and the frequency of those services.

The agency failed to ensure the patient was notified of a change in payor source following the patient's change in condition.

The agency Registered Nurse (RN) failed to complete an accurate assessment of the patient's pharmacological regimen and/or treatment regimen.

The agency Registered Nurse (RN) failed to develop a plan of care that addressed the patient's needs.

The agency Registered Nurse (RN) failed to revise the care plan after a change in condition, with interventions to address the patient's needs.

The agency Registered Nurse (RN) failed to coordinate the care with the other provider involved in the patient's daily care to ensure the patient's safety and continuity of care.

The agency registered nurses failed to re-assess the patients after the changes in condition were identified.

The home care agency staff failed to provide services in accordance with the plan of care.

The agency nurses failed to contact the physician in a timely manner to report the changes in condition and/or request treatment orders.

The home health agency failed to comply with instructions from the Center for Medicare and Medicaid Services (CMS) and ensure competency evaluations of home health aides by a qualified home care agency before assigning the aides to direct patient care.

The agency failed to provide the home health aide with the appropriate education prior to assigning the aide to the patient's care.

The agency Administrator failed to ensure the patient rights were honored, directives from the Center for Medicare and Medicaid services were followed, staff provided visits and services in accordance with the plan of care, registered nurses conducted accurate and timely nursing assessments of the…

The agency Clinical Manager failed to ensure coordination of care with the external company to ensure patient safety and continuity of care.

The agency Clinical Manager failed to ensure nursing re-assessments of the patients after the changes in condition were identified.

The Clinical Manager failed to ensure the development, implementation and updates of the plan of care.

The agency failed to ensure the timely, comprehensive and accurate documentation of nursing visits and assessments in the clinical record.

The home care agency failed to ensure the patient received home health aide services in accordance with the physician-certified plan of care.

For one of one patient (Patient # 1) who did not receive home care services for a period of forty-four days after an inappropriate discharge, the agency Governing Body failed to oversee the performance of the intake Coordinator, failed to ensure the delivery of necessary services and failed to…

For one of one patient (Patient # 1) who did not receive home care services for a period of forty-four days, the agency failed to appropriately follow-up on the patient's transfer to the Emergency Department and inappropriately discontinued the patient's home care services, causing the patient to…

For one of one patient (Patient # 1) who did not receive home care services for a period of forty-four days, the agency Governing Body failed to oversee the performance of the intake Coordinator, failed to ensure the delivery of necessary services and failed to assume responsibility for the quality…

The agency failed to ensure the accuracy and authenticity of the documentation.

The home care agency failed to ensure the patient received home health aide services in accordance with the physician-certified plan of care.

The agency failed to document the existence and the resolution of the complaint.

The agency staff failed to ensure the plan of care addressed the patient's individualized needs.

The agency nurses failed to provide services in accordance with the physician-certified plan of care.

The agency home health aide failed to follow the plan of care.

The agency failed to provide onsite supervisory visits at a minimum every 14 days.

For one of one patient (Patient # 1) who did not receive home care services for a period of forty-four days, the agency Administrator failed to oversee the performance of the intake Coordinator, failed to ensure the delivery of necessary services and failed to assume responsibility for the quality…

For one of one patient (Patient # 1) who did not receive home care services for a period of forty-four days, the agency Clinical Manager failed to oversee the performance of the intake Coordinator, failed to ensure the delivery of necessary services and failed to coordinate the delivery of timely…

The home care agency Supervisor of Clinical Services/SCS failed to follow the agency's policies.

The home care agency failed to ensure the patient's safety during the emergency discharge process.

The agency failed to follow the physician-certified plan of care.

The agency failed to ensure the completion of specific competencies by the nurses prior to assigning the nurses to the patient's care.

The home health agency failed to ensure the physician's orders were signed in a timely manner.

The agency failed to honor the patient's rights to services as ordered by the physician.

The agency staff failed to complete the inital comprehensive assessment within five days from the start of care date.

The agency failed to ensure the physician-certified plan of care was specific and comprehensive.

The agency failed to ensure the discharge planning was documented.

The agency professional staff failed to follow the physician-certified plan of care.

The agency nurses failed to contact the physician to clarify discrepancies in medication orders.