G0964: Coordinate Referrals;
CMS level: Element Minor. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. CMS source file. What the labels mean
Where it was cited
- Indiana23
- Michigan15
- California7
- Florida6
- Illinois2
- Pennsylvania2
- Arkansas1
- Colorado1
- Connecticut1
- Iowa1
- Louisiana1
- Maryland1
- Missouri1
- New Mexico1
- New York1
- Ohio1
- Oklahoma1
- Tennessee1
- Texas1
Most recent citations
The 20 most recent of 68 citations. Newest inspection first.
Assured Home Health
The agency failed to coordinate referrals for one of ten sampled patients (Patient 3) when the physician's order for a consult with a registered dietician (RD) was not acted upon.
Theracare Home Health
The clinical manager failed to coordinate referrals for 1 (Patient #8) of 5 discharge records reviewed, in that, Patient #8 did not have documented coordination and communication regarding the delayed implementation of the ordered medical social worker evaluation, and the clinical manager failed to…
Majestic Home Health LLC
The home health agency failed to ensure the Clinical Manager was involved in coordinating referrals for 1 of 1 home health agency surveyed.
Neogen Care Corp
Rather than in a traditional healthcare facility setting) failed to ensure the Clinical Manager reviewed the referral for one of 20 sampled patients (Patient 13) to ensure that all the required home health services were ordered and/or clarified with the physician.
Extracare Home Health Services
The agency failed to ensure that the Clinical Manager and or the designated alternate coordinated referrals for 1 (P-4) of 7 patient records reviewed, resulting in the potential of unidentified health concerns and unmet care needs.
Able Care
The agency failed to ensure the Clinical Director (CD-1) coordinated referrals for 1 (P4) of 7 records reviewed, resulting in the potential decline in physical functioning, unidentified health concerns and unmet care needs.
Heralds Home Health
An organization that delivers skilled nursing and other therapeutic services to a patient’s personal residence) failed to ensure the assigned clinical manager (case manager, a professional who coordinates patient care by developing holistic plans that address medical, psychosocial, and financial…
1ST Option Adult Day Services and Home Health LLC
No longer in CMS listThe agency failed to ensure the CM followed the agency’s policies regarding referrals.
Personalize Home Care Service
The agency failed to maintain a record of referral and acceptance of patients for services for 1 (P-3) of 7 records reviewed, resulting in unmet record maintenance and availability.
National Home Health Care Agency
The clinical manager failed to provide oversight of referrals to ensure that a patient in need of Speech Language Pathology (a service not offered by this agency), was referred elsewhere in 1 (P-2) of 7 records reviewed resulting in a delay in the needed service and potential for a poor patient…
Adoration Home Health
The agency failed to ensure the Clinical Manager coordinated referrals to ensure patients were informed of and received all initial therapy assessments for 3 of 5 active reviewed with a referral for therapy services in the past 90 days (Patient #1, 2, 4) and 2 of 5 discharge records reviewed…
One at Home - Broward
The Home Health Agency (HHA) failed to ensure the coordination of their patient’s referral for services to make sure the patient’s referring physician was notified of the HHA's inability to assess the patient within the required timeframe for 1 of 4 sampled patients (Patient #2).
Centerwell Home Health
The agency failed to coordinate a home health aide referral for a patient in 1 (#13) out of 7 patients sampled resulting in potential harm to the patient.
Faith Home Care Services, L.L.C.
The agency failed to ensure a referral was provided by a physician for one (Patient #2) of seven patients.
Bright Care Home Health Provider
No longer in CMS listThe agency failed to ensure the Previous/Director of Patient Care Services (P/DPCS) coordinated referrals, in a universe of 212 patients.
Excelcare Home Health
In 3 of 7 records (Pts. #3, 4 and 7) with therapy orders, the Agency failed /delayed to coordinate the therapy services.
Franklin Home Health Care
The agency failed to ensure clinical manager oversight when coordinating referrals for care in 1 (P-1) of 1 sample records reviewed with Occupational Therapy (OT) requested on the referral resulting in lack of referral for OT services and potential patient decline.
Upmc Home Healthcare
The clinical manager failed to make a necessary referral for social services for one (1) of three (3) records with wounds (CR1).
Advisacare Solutions of Kalamazoo
The agency failed to ensure the Clinical Manager coordinated services that were ordered on the referral form in 1 (P-5) of 17 sample records reviewed resulting in omission of care by therapy services and potential decline in function of this patient.