Centerwell Home Health

The agency failed to inform the client of the Home Health Agency’s transfer and discharge policy for 1 (#13) patient out of 7 patients sampled.

The facility failed to follow infection control standards during dressing changes and potentially exposed the patient to infectious organisms in 3 (#13, #14, and #17) out of 7 patients sampled.

The agency failed to provide the Home Health Agency’s administrator’s contact information for reporting complaints for 1 (#13) patient out of 7 patients sampled.

The agency failed to provide an OASIS (Outcome and Assessment Information Set), privacy notice to 1 (#13) patient out of 7 patients sampled.

The agency failed to ensure 1 patient (#18) of 18 sampled patients was free from verbal abuse.

The agency failed to provide the Florida state home health telephone hot line, contact information, the hours of operation and the information that the hotline is to be used for complaints and questions about home health agencies for 1 (#13) patient out of 7 patients sampled.

The agency failed to provide the contact information for the Florida department of Elder Affairs for 1 (#13) patient out of 7 patients sampled.

The agency failed to inform the client of the right to have information for auxiliary aids and language services for 1 (#13) patient out of 7 patients sampled.

The agency failed to reconcile the patient’s medication profile during admission assessment and after medication changes for 2 (#12and #13) out of 7 patients sampled.

The agency failed to ensure a current, accurate medication list that reflects the plan of care, including name, dosage, frequency and administration in 3 (#12, #13, and #14) of 7 patients sampled.

The agency failed to coordinate a home health aide referral for a patient in 1 (#13) out of 7 patients sampled resulting in potential harm to the patient.

The home health agency failed to ensure all services were performed based on the patient’s needs, as ordered, and as documented in the Home Health Certification and Plan of Care for 1(patient #9) of the 11 patients sampled.

The home health agency failed to ensure staff consistently followed infection control prevention practices for 3 (Patients #6, #8 and #16) of 7 patients selected for home visits.

The home health agency failed to ensure 1 (Patient #5) out of 17 sampled patients, received a notice of rights and responsibilities.

The home health agency failed to thoroughly investigate and document the outcome, including resolution of complaints for 1 (Patient #18) of 2 patients reviewed for documentation of complaint management.

The home health agency failed to accurately identify all medications and dosages for 3 (Patient #5; #6, and #8) of 7 patients selected for home visits.

The agency failed to ensure all interventions, including medication administration, treatments, services and responses to those interventions were included in the resident record for 4 (Patients #8, #6, #7, and #2) of 17 records reviewed.