G0484: Document Complaint And Resolution
CMS level: Element Minor. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. CMS source file. What the labels mean
Where it was cited
- Indiana60
- California27
- Ohio24
- Florida22
- North Carolina17
- Michigan16
- Iowa14
- Missouri14
- Virginia11
- Texas10
- Illinois8
- New York8
- Colorado7
- Minnesota6
- Pennsylvania6
- Louisiana4
- Oklahoma4
- Oregon4
- Georgia3
- Idaho3
- New Hampshire3
- Alabama2
- Connecticut2
- Kentucky2
- Montana2
- Nevada2
- Utah2
- Arizona1
- Kansas1
- Massachusetts1
- Maryland1
- New Jersey1
- New Mexico1
- Wisconsin1
Most recent citations
The 20 most recent of 290 citations. Newest inspection first.
Gmm Home Health Care, Inc
Failed to log, track, document, or resolve the formal complaint alleging potential neglect for one of seven sampled patients (Patient 1).
Almost Family
The agency failed to document complaint and resolution of allegations of abuse, neglect or misappropriation in 1 of 1 allegation of misappropriation (Patient #1) in a total of 1 complaint reviewed.
Breakthrough Healthcare Limited Liability Company
The home health provider failed to ensure the acceptance of patient complaints in two of three records reviewed (Records/Patients #1 and #3).
Kaiser Foundation Hospital Home Health Santa Rosa
The home health agency (HHA) failed to thoroughly document the corrective actions taken and resolutions of filed grievances for two out of 19 sampled patients (Patient 18 and Patient 19).
Ut Southwestern Home Health Care
The agency failed to document both the existence of the complaint and the resolution of the complaint for one (Patients # 16) of two clients whose records were reviewed and who experienced adverse events, in that: the agency did not document the existence and resolution of Patient # 16’s complaint…
Care United Home Health LLC
No longer in CMS listThe agency failed to document the existence and resolution for 1 of 1 patient complaints (Patient #5).
Tlc Home Care of the Twin Cities
The home health agency (HHA) failed to document a patient complaint related to care that was not furnished for 1 of 4 patients (P2) reviewed for investigation of complaints made by the patient.
Comfort Care Home Health
An organization that delivers skilled nursing and other therapeutics service to a patient at home) failed to ensure the process for addressing and documenting complaints/grievances by the patient and/or family or caregivers was completed for one out of seven sampled patients (Patient 5).
Eagletail Health Care LLC
The agency failed to document the existence and resolution of a patient complaint (Patient #2).
Ready and Willing 2 Help Healthcare LLC
No longer in CMS listThe agency failed to investigate and document complaints and resolutions for 1 of 1 patient complaints reviewed.
A W Holdings LLC
No longer in CMS listThe agency failed to document the existence of a complaint and the resolution of the complaint in 1 of 1 record review of a patient who verbalized a complaint.
Northeast Home Health Services
The agency failed to ensure the allegations of abuse were documented.
Silver Touch Home Health Care
The Home Health Agency (HHA) failed to document the existence and resolution of client complaints.
All Care Professional Home Health Inc
The agency failed to document both the existence and the resolution of a complaint for 1 (Referral #1) of 2 complaints reviewed for reported allegations of ANE.
Patience Home Healthcare Service LLC the
The facility failed to document the details and the resolution of complaints.
Amedisys Home Health
The facility failed to document both the existence of the complaint and the resolution of the complaint in 2 (Patients #1and 2) out of 3 patients sampled.
Mederi Caretenders
The agency failed to timely document the resolutions and investigate findings in 2 of 3 patients (Patient # 18, Patient # 19 ) reviewed for grievances.
Aspire Home Healthcare of Arizona, Inc.
The facility failed to document both the existence of the complaints and the resolution of the complaints.
Tender Heart Home Health LLC
The agency failed to document both the existence of the complaint and the resolution of the complaint for one (Patient # 3) of two clients who needed physical therapy services.