Priority Home Health Care, Inc

The agency failed to ensure one record (Patient #1) of three medical records reviewed received home health aide services as ordered in the plan of care.

The agency failed to notify the patient and the physician that a discharge for cause was being considered (G464).

The agency failed to ensure each patient received home health services that are written in a plan of care that was periodically reviewed by a physician for one of two patients reviewed (Patient #1).

The agency failed to notify the patient and the physician that a discharge for cause was being considered for one of two patients reviewed (Patient #1).

The agency failed to provide the patient with contact information for other agencies who may be able to provide care after discharge for one of two patients reviewed (Patient #1).

The agency failed to document problems and efforts made to resolve problems in the patient's record prior to discharging the patient for cause for one of two patients reviewed (Patient#1).

The agency failed to ensure complaints made by the patient were investigated for one of two patients reviewed (Patient #1).

The agency failed to ensure complaints made by the patient were documented for one of two patients reviewed (Patient #1).

The agency failed to ensure written care instructions were prepared by the registered nurse (RN) for three of four patients reviewed who were receiving home health aide services (Patient #2, #3 and #4).

The agency failed to ensure all medications the patient was currently using were reviewed for three of seven patients reviewed (Patients #1, #2, and #3).

The agnecy failed to ensure the care plans included frequency and duration of visits for four of four patients reviewed who were receiving home health aide services (Patient #1, #2, #3 and #4).

The agency failed to ensure the registered nurse made an on-site visit to the location patients were receiving care no less frequently than every 60 days in order to observe and assess the home health aides providing care for two of four patients reviewed who were receiving home health aide…

The agency failed to provide care as ordered.

The agency failed to ensure services were provided in accordance with the plan of care for one (Patient #2) of three medical records reviewed.

The agency failed to promptly alert the relevant physician to any changes in one patient's (Patient #2) condition or needs that suggest that outcomes are not being achieved and/or that the plan of care should be altered.