Master's Touch Home Care Inc, the

The agency failed to ensure the comprehensive emergency preparedness program met all requirements to meet the health, safety, and security needs of their staff and patient population for 1 of 1 agency (E0001); failed to ensure an Emergency Preparedness Plan was in place and reviewed every 2 years…

G940 Based on observation and interview, the agency failed to evidence the Governing Body ensured lines of authority were established and managed the roles and responsibilities of administrator and alternate administrators/supervisors (G 942); failed to ensure a qualified alternate administrator…

The agency failed to submit OASIS (Outcome Assessment Information Set) within 30 days of assessment completion for 2 of 5 active clinical records reviewed.

The agency failed to ensure the individualized plan of care included patient-specific interventions, specific education, and training provided by the Registered Nurse (RN), measurable outcomes, and goals identified by the home health agency in 1 of 2 active clinical records of patients with…

The agency failed to ensure the Home Health Aide (HHA) performed hand hygiene and glove changes while providing patient care in 1 of 2 HHA home visit observations.

The Governing Body failed to ensure full responsibility and legal authority for the agency’s overall management and operation, compliance with state and federal regulations, and provision of all home health services; failed to periodically review the written bylaws; failed to review define the…

The agency failed to ensure a complete psychosocial status assessment was completed on 1 of 5 active record reviews.

The agency failed to ensure the Home Health Aide (HHA) coordinated care with the Registered Nurse (RN) in 1 of 1 active clinical record (Patient #3) reviewed with a change in the patient’s condition.

The agency failed to ensure they coordinated care delivery to meet the patient’s needs who received outside services from personal care agencies in 3 of 3 (Patients: #1, 4, and 5) active records reviewed, and 1 of 1 active record reviewed receiving dialysis treatments at an in-center facility.

The Governing Body failed to ensure the Administrator completed and executed their responsibilities for the day-to-day activities of running the home care agency, including compliance with Emergency Preparedness, timely submissions of Outcome Assessment Information Set (OASIS), plan of care…

The agency failed to ensure there was a qualified, pre-designated person authorized in writing by the Administrator and Governing Body to assume the same responsibilities and obligations as the Administrator for 1 of 1 agency.

The agency failed to ensure a transfer summary was completed on 1 of 2 transfer patient reviews.

The agency failed to ensure clinicians follow accepted standards of practice, including the use of standard precautions, to prevent transmission of infections and communicable diseases.

The agency failed to ensure the RN case managers assessed patients when a change in condition was identified in regards to a patient with a new onset of wheezing/ new medication order and a patient who had fallen and obtained a fracture for 2 of 5 active records reviewed.

The home health aide failed to notify their case manager or clinical manager of a new onset of symptoms and new medication for 1 of 3 home visits conducted.

The agency failed to assure the patients needs are continually assessed of 2 out of 5 patients.

The agency failed to disclose an accurate list of employees upon request by a survey agency during a federal recertification survey conducted on 3-4-19, for 1 of 1 agency.

The administrator failed to ensure the agency followed its policies and procedures in regards to hiring employees with a criminal background for 1 of 1 agency.

The agency failed to ensure a patient received home health aide services 7 days each week, as ordered on the plan of care, for 1 (Patient #1) of 5 active patients, of a total sample of 7 patients.

The agency failed to ensure a patient's comprehensive assessment/OASIS [Outcome Assessment and Information Set] accurately reflected the patient's health status to include an assessment of the appearance, bruit, and thrill, of a dialysis access site, for 1 (Patient #5) of 1 patients who received…

The agency failed to ensure two of a patient's medications, an antibiotic and a steroid, were reviewed to identify any potential adverse effects and drug interactions, for 2 (unlisted; Clindamycin and Prednisone) of 17 listed patient medications, for 1 (patient #4) of 5 active patients, out of a…

The agency failed to ensure the plan of care included a description of the patient's risk for emergency department visits and hospital re-admission, with all necessary interventions to address the patient's underlying risk factors, for 1 (Patient #1) of 5 active patients, of a total sample of 7…

The agency failed to ensure a verbal order was documented and sent to the attending physician for review and counter-signature, for 1 (Patient #1) of 5 active patients, of a total sample of 7. The findings included: Review of the clinical record of patient #1, evidenced a start of care date of…

The registered nurse failed to ensure coordination of care occurred and was documented for 1 (Patient #5) of 1 patients who received dialysis treatments, out of a total sample of 7 patients, and failed to ensure coordination of care activities occurred and were documented between the agency and an…

The agency failed to ensure a patient's plan of care was developed to include provision for the care and maintenance of a patient's dialysis access site and nutritional needs for 1 (Patient #5) of 1 patients who received dialysis treatments, out of a total sample of 7 patients.

The agency failed to ensure the registered nurse documented visit notes to include an assessment of and provision for the care and maintenance of a patient's dialysis access site and nutritional needs, for 1 (Patient #5) of 1 patients who received dialysis treatments, out of a total sample of 7…

The clinical manager failed to ensure coordination of care occurred and was documented in relation to a special diet (renal diet with fluid restriction) and the care and maintenance of a dialysis fistula access site, for 1 (Patient #5) of 1 patients who received dialysis treatments, out of a total…