G0584: Verbal Orders
CMS level: Element Minor. On this site, a condition-level citation is labeled Serious, a standard-level citation Moderate, and an element-level citation Minor. What the labels mean · How to choose an agency
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-20; CMS agency list file dated 2026-05-27. CMS source file. What the labels mean
Where it was cited
- Indiana73
- California68
- Pennsylvania42
- Florida31
- Louisiana29
- Texas20
- Colorado19
- Georgia19
- Missouri15
- Illinois11
- Michigan11
- New York10
- Iowa9
- Nebraska9
- West Virginia9
- Kentucky7
- Alabama5
- Oklahoma5
- Minnesota4
- Arizona2
- District of Columbia2
- Delaware2
- Idaho2
- Kansas2
- Montana2
- New Mexico2
- Nevada2
- South Carolina2
- Tennessee2
- Arkansas1
- Guam1
- Massachusetts1
- New Jersey1
- Ohio1
- Washington1
Most recent citations
The 20 most recent of 422 citations. Newest inspection first.
Adoration Home Health
The agency failed to document all required components of a verbal order on 3 of 7 records reviewed with skilled nursing services (Patient #9, #12, #14 ).
Mission Home Health of Irvine, LLC
The agency failed to ensure the verbal orders were authenticated and dated by the physician for one of five sampled patients (Patient 1) . This failure created the risk for not providing the necessary care and services to this patient.
Gmm Home Health Care, Inc
The Home Health Agency (HHA) failed to ensure physician verbal patient orders were received by a qualified licensed individual for two of seven sample patients (Patient 2 and Patient 7).
Allied Home Health Corp
Therapeutic care directly to patients in their own homes) failed to ensure that the physician signed telephone orders for two of five sampled patients (Patients 1 and 5).
Royal Home Health Services
The agency failed to ensure the verbal orders were authenticated timely for two of three sampled patients (Patients 1 and 3).
Brookestone Home Health & Hospice
The agency failed to follow their policy and procedure to ensure verbal orders were put into writing when received, for authentication by the ordering physician for 2 of 10 (Patient 1 and 6) patient records reviewed.
Purposecare of Indiana
The agency failed to ensure that verbal orders were authenticated in 3 of 5 active clinical records reviewed for patients admitted in the last 3 months.(Patients: #1, 5, and 9) Findings include: 1. A review of an undated agency policy titled “Physician Orders” indicated but is not limited to, “ ……
Focus Health
The facility failed to ensure the Plan of Care (POC, a personalized, doctor-prescribed document that details the medical, rehabilitative, and support services a patient needs at home) was authenticated and signed by the physician in accordance with state law and facility policy for one of eighteen…
Mama Annies Home Health Care LLC
No longer in CMS listThe agency failed to ensure verbal orders were documented as an order and authenticated by the physician for 1 of 4 active clinical records review with patients receiving medication set up (Patient #1).
Advanced Medical Home Care, LLC
The agency failed to obtain initial start of care verbal orders by a nurse acting in accordance with state licensure requirements, or other qualified therapist (i.e., physical therapist, speech-language pathologist, occupational therapist, or medical social worker) responsible for furnishing or…
All Americans Choice Home Health Inc
The agency failed to ensure the physicians reviewed and signed verbal orders (a directive given by a doctor orally, either in person or over the phone) within 30 working days of the date of the order as required by State regulation and the agency's policy and procedure (P&P) titled, “Verification…
Neogen Care Corp
Rather than in a traditional healthcare facility setting) failed to follow its policy and procedure for obtaining verbal orders for one of 22 sampled patients (Patient 3).
Prohealth Home Care, Inc
The facility failed to ensure the physician's orders were authenticated and/or signed by the physician in accordance with state law and facility policy for three of 17 sampled patients (Patient 2, Patient 3, and Patient 8) when: 1. Patient 2’s physician's orders were not signed by the physician for…
Elite Professionals Home Care Company
The agency failed to follow their policy and procedure to ensure verbal orders were put into writing when received, for authentication by the ordering physician for 2 of 17 (Patient 2 and 14) patient records reviewed.
Canary Home Healthcare of Indiana Inc
The agency failed to ensure physician’s verbal orders were documented in the clinical record per agency policy and signed and dated by the physician in 1 of 1 clinical record with a change in attending physicians.
Central Plains Home Health
The agency failed to ensure staff followed the agency's policy and procedure for physician orders when a verbal order was received for 1 of 7 patient records reviewed (Patient 3).
Parkview Health at Home LLC
The home health agency failed to ensure verbal orders were authenticated by the physician for 4 of 18 active patient records reviewed (Patient #5, 9, 10, and 12).
Community Health Services
The agency failed to ensure nurses taking verbal orders from a physician documented the orders in the clinical record (signed, dated and timed) sending the orders to the physician for authentication, including signature and date of signature for 1 of 1 sampled patients with a catheter (Patient #4).
Revolutionary Home Health Inc
The agency failed to ensure licensed clinical personnel obtained physician orders for missed home health aide (HHA) visits for one (1) of two (2) patients for whom orders for home health aide (HHA) services were included on the plan of care.
Gibraltar Home Health Services LLC
Therapeutic services and aide services directly to patients in their homes) failed to ensure that verbal physician orders were received and accepted by licensed staff for two of ten samples patients (Patient 4 and Patient 5).