Columbus Global Home Health, Inc

The agency failed to ensure patients were free from neglect (G430), patients were informed of contact information for other services when discharged (G468) and failed to reasonably respond to patient concerns and questions.

The agency failed to provide services as ordered in the plan of care (G572) and failed to provide services only as ordered by a physician (G580).

The agency's plan for staffing during an emergency the agency failed to implement their plan.

The agency failed to complete a complete Skilled Nursing (SN) assessment during a SN visit.

The agency failed to ensure patients received HHA services as ordered by the physician.

Staff interview the agency had documentation of a staff member signing documents as the administrator.

The agency failed to prevent patient neglect by not assessing/monitoring wounds and wound care.

The agency failed to provide contact information for other agencies or providers who may be able to provide care to patients when discharged by the agency.

The agency failed to reasonably respond to patient concerns and questions.

The agency failed to obtain physician's orders for Skilled Nursing (SN) visits.

The agency failed to ensure a home health aide (HHA) was present during a supervisory visit for an unskilled patient.

The agency failed to report a branch location to the state survey agency.

The agency failed to establish and maintain a comprehensive emergency preparedness (EP) program that met all requirements (E004).

Staff interview. the agency failed to develop and maintain a comprehensive emergency preparedness program.

The agency failed to develop and maintain a comprehensive emergency preparedness program which would collaborate with the local, tribal, regional, state, and federal emergency preparedness officials.

The agency failed to develop policies and procedures based on the emergency preparedness plan.

The agency failed to establish a process for notification of state or local officials of any on duty staff or patients the agency was unable to contact in the event of a disaster or emergency.

The agency failed to maintain an emergency communication plan which must be reviewed and updated at least annually.

The agency failed to establish contact information for federal, state, tribal, regional and local emergency preparedness staff.

The agency failed to establish an alternative means of communication with staff and federal, state, tribal, regional and local emergency preparedness staff.

The agency failed to develop and maintain an emergency preparedness training and testing program.

The agency failed to conduct either a table top or full scale community based exercise.

The agency failed to follow the physician ordered plan of care for Home Health Aide (HHA) hours for two of seven patients reviewed (Patient #3 and #7).

The agency failed to ensure the patient's needs were continually assessed for wound care for one of seven patients reviewed (Patient #3).