Amberwell Health at Home

The Home Health Agency (HHA) failed to ensure that when receiving a general referral for home health services that the physician was contacted for orders based off of assessment finding when developing patient plans of care for 8 of 10 sample patients (Patients 1,2,3,4,6,7,8,10).

The Home Health Agency (HHA) failed to ensure the patient's right to receive the contact information for the HHA's administrator, including the administrator's name, business address, and business phone number in order to receive complaints for 10 of 10 sample patients (Patients 1-10).

The Home Health Agency (HHA) failed to ensure all patients plans of care included all required elements, such as all safety measures for all medications they were taking for 4 of 10 sample patients (Patients 5, 6, 9, 10).

The Home Health Agency (HHA) failed to send a transfer summary to the facility where the patient was receiving in-patient health care services for 1 of 10 sample patients (Patient 10).

The Home Health Agency (HHA) failed to have a process for ensuring the use of additional precautions for staff who were not fully vaccinated for COVID-19. Of the current 15 staff members, 11 (73.3%) were fully vaccinated, and four (26.7%) staff members had been granted a non-medical exemption and…

The Home Health Agency (HHA) failed to ensure the patient and representative (if any) were informed of the agency's policies for transfer and discharge.

The Home Health Agency (HHA) failed to ensure a written notice of the HHA’s transfer and discharge policies as set forth in 42 CFR 484.50(d) was provided to the patient and patient's legal representative (if any), during the initial evaluation visit, in advance of furnishing care to patients.

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to be free from mental and sexual abuse, including injuries of unknown source, neglect and misappropriation of property.

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to make complaints to the HHA regarding the lack of respect for property and/or person by anyone who is furnishing services on behalf of the HHA.

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to participate in, be informed about, and consent or refuse care during treatment, where appropriate, with respect to; Completion of all assessments; The care to be…

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to receive all services outlined in the plan of care.

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to a confidential clinical record that included access to or release of patient information and clinical records permitted in accordance with 45 CFR parts 160 and 164. The…

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to be advised ,orally and in writing, of any changes in: The extent to which payment for HHA services may be expected from Medicare, Medicaid, or any other Federally-funded…

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to receive proper written notice, in advance of a specific service being furnished, if the HHA believes that the service may be non-covered care; or in advance of the HHA…

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to be advised of the names, addresses, and telephone numbers of the following federally-funded and state-funded entities that serve the area where the patient resides that…

The Home Health Agency (HHA) failed to ensure the written notice of patient's rights and responsibilities included the right to be informed of the right to access auxiliary aids and language services , and how to access these services.

The Home Health Agency (HHA) failed to ensure patients are informed that the agency may transfer or discharge the patient from the agency if necessary for the patient's welfare because the HHA and the physician who is responsible for the home health plan of care agree that the HHA can no longer…

The Home Health Agency (HHA) failed to ensure patients are informed that the agency may transfer or discharge the patient from the agency if the patient or payer will no longer pay for the services provided by the HHA.

The Home Health Agency (HHA) failed to ensure patients are informed that the agency may transfer or discharge the patient from the agency if the transfer or discharge is appropriate because the physician who is responsible for the home health plan of care and the HHA agree that the measurable…

The Home Health Agency (HHA) failed to ensure patients are informed that the agency may transfer or discharge the patient from the agency if the patient refuses services or elects to be transferred or discharged.

The Home Health Agency (HHA) failed to ensure patients are informed that the agency may transfer or discharge the patient from the agency if the HHA determines, under a policy set by the HHA for the purpose of addressing discharge for cause that meets the requirements of 42 CFR 484.50 paragraphs…

The Home Health Agency (HHA) failed to include in their policy that the agency will advise the patient, representative (if any), the physician(s) issuing orders for the home health plan of care, and the patient's primary care practitioner or other health care professional who will be responsible…

The Home Health Agency (HHA) failed to ensure the agency made efforts to resolve the problem(s) presented by the patient's behavior, the behavior of other persons in the patient's home, or situation, prior to discharging patients for cause.

The Home Health Agency (HHA) failed to ensure the HHA provided the patient and representative (if any), with contact information for other agencies or providers who may be able to provide care, prior to discharging patients for cause.

The Home Health Agency (HHA) failed to have in policy that efforts would be made to document and resolve the problem(s) and entered this documentation into its clinical records prior to discharging patients for cause.