Maxim Healthcare Services

The facility failed to develop the E.P.P. using an all-hazards approach to potential facility and community associated risks and interruptions of essential services.

The facility failed to conduct, review, or document a current facility-based risk assessment or obtain and review a current community-based risk assessment pertaining to their current business headquarters location.

The facility failed to ensure a process to communicate or collaborate with local, tribal, regional, State, and Federal emergency preparedness officials or efforts to maintain an integrated response during an emergency situation.

The facility failed to ensure policies/procedures were in place to inform State and Local Emergency Preparedness officials about clients/residents in need of emergency evacuation assistance.

The facility failed to ensure that agreements with other health care services were arranged to ensure continuity of care for clients during a disaster/emergency event.

The facility failed to ensure the communication plan included required names and contact information.

The facility failed to ensure a list of contact information for local, regional, State, and Federal emergency officials was documented and available for review.

The facility failed to include policies and procedures for sharing sensitive patient information with authorized personnel, facilities, emergency officials, and/or authorities.

The facility failed to include any policies or procedures to inform emergency managers and officials of the facilities emergency needs.

The facility failed to ensure a training and testing program was developed for all staff based on a complete and comprehensive emergency plan and risk assessment.

The facility failed to ensure that all new and existing staff and any individuals providing services under the facilities direction, were trained in the E.P.P. policies and procedures.

The facility failed to conduct the required disaster/emergency drills, or properly document actual events with new and existing staff or individuals providing services on behalf of the facility.

The facility failed to submit Outcome and Assessment Information Set (OASIS) assessments timely for 5 records out of 101 assessments between 7/14/23 through 7/15/24. Findings include: Review on 7/15/24 of the Center for Medicare and Medicaid Services (CMS) "HHA [Home Health Agency] Error Summary by…

The Home Health Agency (HHA) failed to advise and educate the patient on the potential impacts of missed visits and failed to notify the physician of missed visits for 2 patients in a survey sample of 7 patients (Patient Identifiers are #5 and #7).

The Home Health agency failed to ensure that patients receive skilled nursing services as outlined in the plan of care for 2 patients out of a survey sample of 7 patients (Patient Identifiers are #5 and #7).

The Home Health Agency failed to establish a screening program for the surveillance of COVID-19 for staff members per the Centers for Disease Control and Prevention (CDC) during the COVID-19 pandemic.

The HHA (Home Health Agency) failed to follow physician's orders for 1 of 7 patients.

The Agency failed to ensure that the correct telephone number for the New Hampshire toll-free Home Health Telephone Hot Line was listed on their Local Office Information Sheet.

The Agency failed to ensure that coordination of care happened between this agency and another NH home care agency providing overnight care for 1 of 1 ventilator patients whose chart was reviewed in a sample of 7 home care patients.