Centerwell Home Health

The agency failed to ensure a comprehensive assessment was completed for one (#5) patient out of 17 patients sampled.

The agency failed to ensure that the Outcome and Assessment Information Set (OASIS) assessment was transmitted to the CMS system within 30 days of the M0090 (date assessment completed) in order to allow an outside contractor to complete a review of the OASIS data for two of 16 sampled…

The agency failed to ensure that staff followed their infection control policy for bag technique for two (#5, #6) patients observed during two of seven home visits conducted.

The agency failed to follow its policy to ensure patients' rights to address their complaints regarding their treatment or care for one (#3) out of 17 sampled patients.

The facility failed to complete a comprehensive medication review for one (#7) patient observed during one out of seven home visits conducted.

The facility failed to provide a written patient medication profile and instructions for one patient (#7) observed during one out of seven home visits conducted.

The agency failed to investigate complaints for 2 of 3 sampled patients, Patients #s 1 & 2. The findings include: 1. On 4/18/2019 at 9:05 AM, the Administrator was asked if there had been any complaints regarding misappropriation of money.

The agency failed to provide required hours of care and services as per the Plan of Care (POC) for 1 of 17 sampled patients.

The Agency failed to follow accepted standards of practice to prevent the transmission of infections for Patient #2, 1 of 2 sampled patients.

The agency failed to appropriately investigate complaints made by patients and/or patients' families regarding treatment, document the resolution, and inform patient/patient family of the resolution for 3 of 3 sampled complaints.(Patients #s 19, 20, 21) The findings include: Review of the…

The agency failed to notify the physician for change in condition and outcomes not achieved for 1 of 17 sampled patients.