Caring Hearts Home Health Services, Inc

The agency failed to ensure patients received the home health services as written in the plan of care. for one of three medical records reviewed (Patient #1).

The agency failed to ensure patients received the home health services as written in the plan of care for two of four medical records reviewed (Patient #1 and #4).

The agency failed to assure communication with all physicians involved in the patient's care for one of four medical records reviewed (Patient #2).

The agency failed to ensure the administrator was responsible for all day to day operations for one of four medical records reviewed (Patient #1).

The agency failed to ensure each patient received home health services as written in the plan of care for two of three medical records reviewed (Patient #1 and #3).

The Home Health Agency (HHA) failed to complete a facility-based and community-based risk assessment.

The Home Health Agency (HHA) failed to include a process for collaboration with local, tribal, regional, state, and federal emergency preparedness officials.

The Home Health Agency (HHA) failed to develop emergency preparedness policies and procedures.

The Home Health Agency (HHA) failed to include all requirements of the communication plan.

The Home Health Agency (HHA) failed to develop an emergency preparedness training and testing program.

The Home Health Agency (HHA) failed to ensure transfer Outcome and Assessment Information Set (OASIS) assessments were encoded and transmitted within 30 days.

The Home Health Agency (HHA) failed to ensure physician notification of missed visits was completed.

The Home Health Agency (HHA) failed to ensure patients receiving aide services had a complete care plan.

The Home Health Agency (HHA) failed to ensure the start of care was completed within 48 hours of receiving patient referrals.

The Home Health Agency (HHA) failed to ensure the written plan of care contained all required items.