Valley View Home Health Care LLC

The facility failed to develop and implement emergency preparedness policies and procedures which addressed the use of volunteers in an emergency or other emergency staffing strategies, thereby preventing patients from receiving necessary care during a crisis, leading to potential harm or…

The facility failed to complete an after-action report (AAR) following their full-scale exercise, which could lead to repeated mistakes in future emergencies.

The Home Health Agency (HHA) failed to electronically transmit completed OASIS assessments (a comprehensive patient assessment) to the Centers for Medicare and Medicaid Services (CMS) system within 30 days after completing the assessment.

The Home Health Agency (HHA) failed to inform one of three discharged patients (Patient (P) 1), the payor source for the HHA’s services would not pay for services provided.

The facility failed to provide a written, individualized, complete, plan of care that identified patient-specific measurable outcomes, and goals for one of three home visit patients (Patient (P) 3) of eight sample patients.

The agency failed to investigate a complaint made by a patient (Patient (P) 8) of eight sampled patients, thereby potentially leading to ongoing issues in patient care, such as neglect, medication errors, or inadequate supervision.

The facility failed to develop a policy addressing the pneumococcal vaccine administration for patients, thereby increasing the risk of transmitting preventable diseases.