Tidalhealth Home Care

The agency failed to provide patients with clear, complete information regarding access to the Office of Health Care Quality Home Health department physical address and hotline phone number.

The agency staff failed to allow the patient and the patient's family to participate in the coordination of care.

The agency failed to properly notify the patient that he/she was to be discharged from physical therapy services prior to the actual discharge day.

The agency failed to provide services ordered by the physician in the patient's plan of care.

The agency failed to manage coordination of the patient's care appropriately.

The staff failed to follow physician's orders.

Effective medication reconciliation was not performed by staff.

Effective coordination of patient care was not performed.

The physician was not informed of changes in the patient condition by the agency staff.