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Tender Care Incorporated

No longer in CMS list This agency is not in CMS's current list of Medicare-certified home health agencies (file dated 2026-05-27), but it has federal inspection records. It may have closed, changed ownership, or changed its certification number. Address shown is from its inspection records.
4 Birch Street, Derry, NH 03038
CMS Certification Number 307077
16deficiencies since 2018
1serious
2inspections
n/aCMS quality stars
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-20; CMS agency list file dated 2026-05-27. What the labels mean

Inspection 2022-01-04

· Complaint · no deficiencies cited · CMS source report (PDF)

Inspection 2020-10-07

· Recertification · 16 deficiencies · CMS source report (PDF)
Serious Establishment Of The Emergency Program (Ep)

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to ensure that a facility specific, comprehensive Emergency Preparedness Plan was developed.

Source: CMS Form 2567, inspection 2020-10-07, tag E0001 · view on CMS
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Moderate Develop Ep Plan, Review And Update Annually

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to develop the E.P.P. using the all-hazards approach to potential emergencies and interruptions of essential services.

Source: CMS Form 2567, inspection 2020-10-07, tag E0004 · view on CMS
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Moderate Plan Based On All Hazards Risk Assessment

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to conduct, review or document a facility-based and community based risk assessment or conduct a bi-annual review of E.P.P. documents, policies, or procedures.

Source: CMS Form 2567, inspection 2020-10-07, tag E0006 · view on CMS
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Moderate Ep Program Patient Population

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to developed specific emergency plans to address clients with limited mobility and impairments.

Source: CMS Form 2567, inspection 2020-10-07, tag E0007 · view on CMS
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Moderate Local, State, Tribal Collaboration Process

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to ensure that E.P.P. was developed with cooperation or collaboration with emergency management officials.

Source: CMS Form 2567, inspection 2020-10-07, tag E0009 · view on CMS
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Moderate Hha Comprehensive Assessment In Disaster

(Emergency Preparedness Plan) and interview, the facility failed to include an individual specific plan in the event of an emergency for each client for 7 of 7 clients reviewed.

Source: CMS Form 2567, inspection 2020-10-07, tag E0017 · view on CMS
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Moderate Homebound Hha/Hospice Inform Ep Officials

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to ensure that policies and procedures are developed to inform officials of clients in need of emergency evacuation.

Source: CMS Form 2567, inspection 2020-10-07, tag E0019 · view on CMS
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Moderate Hha- Procedures For Follow Up Staff/Pts.

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to ensure that agreements with other health care services are arranged to ensure continuity of care for clients during a disaster/emergency event.

Source: CMS Form 2567, inspection 2020-10-07, tag E0021 · view on CMS
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Moderate Names And Contact Information

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to include required contact information.

Source: CMS Form 2567, inspection 2020-10-07, tag E0030 · view on CMS
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Moderate Emergency Officials Contact Information

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to include required contact information for emergency officials.

Source: CMS Form 2567, inspection 2020-10-07, tag E0031 · view on CMS
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Moderate Methods For Sharing Information

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to include policies and procedures for sharing patient information with authorized persons, facilities, and authorities.

Source: CMS Form 2567, inspection 2020-10-07, tag E0033 · view on CMS
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Moderate Information On Occupancy/Needs

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to include a procedure to inform emergency officials of emergency needs.

Source: CMS Form 2567, inspection 2020-10-07, tag E0034 · view on CMS
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Moderate Ep Training Program

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to ensure that all new and existing Staff and individuals providing services, are trained in the E.P.P. policies and Procedures Findings include: Review of the E.P.P. that was presented during survey on 10/08/20…

Source: CMS Form 2567, inspection 2020-10-07, tag E0037 · view on CMS
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Moderate Ep Testing Requirements

(Emergency Preparedness Plan) and interview, it was determined that the facility failed to conduct the required disaster/emergency drills with new and existing Staff or individuals providing services.

Source: CMS Form 2567, inspection 2020-10-07, tag E0039 · view on CMS
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Moderate Infection Control

The home health agency failed to establish a screening program for the surveillance of infectious communicable disease for staff members.

Source: CMS Form 2567, inspection 2020-10-07, tag G0684 · view on CMS
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Minor Plan Of Care Must Include The Following

The Agency failed to include the frequency and duration of visits to be made on the 485/Physician's Plan of Care/POC for 2 clients out of a survey sample of 7 clients reviewed.

Source: CMS Form 2567, inspection 2020-10-07, tag G0574 · view on CMS
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