Sympathy Home Health Care Inc

The agency failed to develop, implement, evaluate and maintain an effective, ongoing, home health agency wide, data-driven quality improvement program.

The agency failed to ensure all home health aides had competency skills tested while providing care to a patient or on a pseudo-patient (G768).

The agency failed to ensure the Administrator was responsible for all day to day operations of the agency (G948).

The agency failed to ensure all home health aides had competency skills tested while providing care to a patient or on a pseudo-patient for eleven of eleven home health aide personnel files reviewed (Staff I, X, Z, BB, CC, DD, HH, SS, WW, E5E and L12L).

The agency failed to document both the existance of complaints and the resolution of the complaint for one patient (Patient #7).

The agency failed to ensure home health aides successfully completed a competency evaluation prior to working with a patient for ten of eleven home health aide personnel files reviewed (Staff I, X, BB, CC, DD, SS, WW, E5E, L12L and M13M).

The agency failed to ensure qualified home health aides provided services to patients for three of eleven home health aide personnel files reviewed (Staff VV, Staff SS and Staff FF).

The agency failed to ensure home health aides provided services ordered by the physician and included in the plan of care for two of three patients reviewed.

The agency failed to ensure the Administrator was responsible for all day to day operations of the agency for one of four patient records reviewed (Patient #1).

The agency failed to ensure patients received home health as written in the plan of care for one of three records reviewed (Patient #2).