Royal Majesty Home Care, Inc

The registered nurse (RN1) failed to perform hand hygiene (wash hands) in between direct contact with contaminated materials while providing wound care for one of 10 patients (Patient 20).

The HHA (home health agency) failed to ensure patient has the right to be informed of any changes in the care to be provided for one out of ten sample patients (Patient 24).

The Home Health Agency (HHA) failed to ensure the nursing staff provided instructions or health teaching for management of edema and wound care to the patient's caregiver (PCG) to one of 10 sample patients (Patient 26).

The Home Health Agency (HHA) failed to ensure the Condition of Participation (conditions that health care organizations must meet in order to begin and continue participating in the Medicare [a federal health insurance for people 65 or older, and some people under 65 with certain disabilities or…

The Home Health Agency (HHA) failed to ensure the Condition of Participation (conditions that health care organizations must meet in order to begin and continue participating in the Medicare [a federal health insurance for people 65 or older, and some people under 65 with certain disabilities or…

The HHA failed to ensure interventions from the plan of care for one out of 17 sampled patients (Patient 17) were implemented.

The Home Health Agency (HHA) failed to ensure that one of 17 patients (Patient 7) had their Patient Admission Folder (a folder given to patients at the start of care and consisted of important information for the patients to reference regarding their care) in their home.

The facility failed to advice two of 17 patients (Patients 13 and 14) the toll-free home health telephone hot line to its purpose, lodge complaints, and other concerns regarding care services furnished by the agency.

The home health agency failed to conduct an complaint investigation regarding an alleged neglect (an act or failure to act which presents an imminent risk of serious harm) by a Registered Nurse 1 (RN 1) while doing patient care for one out of 17 sampled patients (Patient 17).

The home health agency (HHA) failed to document an alleged neglect (an act or failure to act which presents an imminent risk of serious harm) by a Registered Nurse 1 (RN 1) while doing patient care in their grievance( complaint) log and its resolution ( decision) for one out of 17 sampled patients…

The home health agency failed to report an alleged neglect (an act or failure to act which presents an imminent risk of serious harm) to the Department of Public Health Licensing and Certification unit within 24 hours as per agency’s policy for one out of 17 sampled patients (Patient 17).

The home health agency failed to update the medication profile (the list of medications a patient is taking and had used) to reflect the patient's current medications for four out of 17 sampled patients (Patient 1, Patient 2, Patient 7, and Patent 13).

The Licensed Nurses failed to provide/follow wound care orders during visits for two of 17 sampled patients (Patients 3 and Patient 17). - For Patient 3, the visiting nurse failed to provide wound care as ordered. - For Patient 17, RN 1 (registered nurse) failed to provide correct wound care as…

Failed to ensure an alleged allegation of neglect (an act or failure to act which presents an imminent risk of serious harm) was handled and investigated timely, reported to the Department of Public Health Licensing and Certification unit, and abuse trainings were provided to the home health agency…

The home health agency (HHA) failed to implement its policy and procedure on Abuse (the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish.