Rogers Home Health

The agency failed to ensure each patient receives the home health services that are written in the physician ordered plan of care for two of seven records reviewed (Patient #3 and #4).

The agency failed to implement policies and procedures to ensure that all staff are fully vaccinated for COVID-19 for 16 of 42 staff (Staff E, F, G, H, I, J, K, L, M, N, O, P, Q, S, T, and U).

The agency failed to complete a review of all medications the patient is currently using for two of three patients reviewed with home visits (Patient #1 and #2).

The agency failed to ensure plan of care included the duration of visits to be made for two of seven records reviewed (Patient #1 and #6).

The agency failed to provide home health services as ordered in the written plan of care for one of four patient medical records reviewed (Patient #1).

The agency failed to ensure all orders were recorded on the plan of care for one of four patient medical records reviewed (Patient #1).

The agency failed to develop a policy and procedure that addressed the use of employees in an emergency or other emergency staffing strategies, including the process and role for integration of State and Federally designated health care professionals to address surge needs during an emergency.

The agency failed to ensure services were provided as written in the physician ordered plan of care for one of three records reviewed (Patient #3).

The agency failed to provide infection control education regarding transmission of infectious diseases and specifically mitigating transmission of COVID-19 to staff, patients, and caregivers.

The agency failed to ensure patients received contact information and hours of operation of state toll free home health telephone hot line or that its purpose was to receive complaints or questions about local Home Health Agencies.

The agency failed to document the existence and resolution of two of three complaints reviewed.

The agency failed to ensure the home health aides (HHA) maintained satisfactory performance on a competency evaluation for five of five HHA personnel files reviewed (Staff A, B, C, F and G).

The agency failed to ensure home health aides completed another program if they did not provide services as a home health aide for 24 consecutive months prior to working as a home health aide for one of three home health aide personnel files reviewed (Staff C).

The agency failed to perform recertification assessments for one (Patient #3) of three medical records reviewed.

The agency failed to ensure one (Patient 3) of three medical records reviewed received a comprehensive assessment after being hospitalized and prior to resumption of home health aide services.

The agency failed to ensure home health aide services were provided in accordance with the ordered frequency for one (Patient #2) of three medical records reviewed.

The agency failed to ensure home health aides were present during 60 day supervisory visits for one (Patient #1) of three medical records reviewed.

The agency failed to document a risk assessment using an all hazards approach to develop the emergency plan.

The agency failed to conduct any exercise to test the emergency plan.

The agency failed to provide care as ordered on the plan of care for six of seven medical records reviewed (Patients #1, #2, #4, #5, #6, and #7).

The agency failed to ensure the plans of care contained all of the required elements for six of six medical records reviewed with plans of care dated after 01/13/18 (Patients #1, #2, #3, #4, #5, and #6).

The agency failed to ensure the supervisory visit for a patient who was not receiving skilled care was performed while the aide was present and providing care for one of one non-skilled medical record reviewed (Patient #5).

The agency failed to ensure each patient received the home health services that were written in an individualized plan of care.