Prime Home Care, LLC

The facility failed to document both the existence of the complaint and the resolution of a complaint for one of three patients reviewed (Patient #510).

The agency failed to report all branch locations to the state survey agency at each survey and at the time the parent proposes to add a branch.

The agency failed to ensure each patient received home health services that are written in an individualized plan of care for one of three patients reviewed (Patient #1).

The agency failed to ensure treatments were administered only as ordered by a physician or allowed practitioner for one of three medical records reviewed (Patient #1).

The agency failed to report all branch locations to the state survey agency at each survey and at the time the parent proposes to add a branch.