Prime Healthcare Home Care and Hospice, LLC

In 7 of 7 (Pt #1 , Pt. #2, Pt. #3, Pt. #4, Pt. #5, Pt. #6 and Pt #7) patient records reviewed and home visits observed, the Home Health Agency (HHA) failed to ensure the patient was advised of the state toll free home health telephone hot line, its contact information, its hours of operation, and…

For 4 of 10 records reviewed, the Agency failed to follow accepted standards of practice to prevent the transmission of communicable diseases.

For 1 of 10 (Pt #9) patients records reviewed, the Agency failed to ensure the interdisciplinary team conducted an ongoing assessment of the patient.

For 1 of 1 (Pt #3) patient record reviewed with a Peripherally Inserted Central Catheter (PICC), the Agency failed to ensure the PICC line was assessed per policy.

For 3 of 5 (Pt #1, Pt #3, Pt #4) patients' home visits, the Agency failed to ensure patients received an individualized Emergency Preparedness Plan, in the event of an emergency or disaster.

In 3 of 13 (Pt #5, Pt #9, Pt #11) patients' records reviewed, the Agency failed to ensure that patients received services that were written in the Plan of Care (POC).

For 2 of 2 (Pt #1, Pt #3) patients reviewed for Home Health Aide (HHA) services, the Agency failed to ensure the HHA Care Plan accurately reflected the ordered services provided by the Agency.

For 1 of 1 (Pt #7) patients' complaints, the Agency failed to ensure complaints were documented and resolved.

In 4 of 4 (Pt #1, Pt #5, Pt #11, Pt #12) patients' records reviewed, the Agency failed to ensure the Plan of Care (POC) included all the pertinent and required information, necessary to provide care and services to the patient.

In 4 of 5 (Pt #3, Pt #8, Pt #11, Pt #12) patients' records reviewed, the Agency failed to ensure the Plan of Care (POC) included all patient care orders.

In 2 of 2 (Pt #8, Pt #11) patients' records reviewed, the Agency failed to ensure all disciplines integrated services to assure effective communication, identification of patient needs, and coordination of care.

In 3 of 3 (Pt #3, Pt #8, Pt #11) patients' records reviewed, the Agency failed to ensure clinical records were completed and accurate.