Premium Health at Home Inc

The agency's governing board failed to assume full legal authority and responsibility for the agency's overall management and operation.

The facility failed to ensure patient rights were protected and promoted.

The agency failed to ensure patients were free from mental abuse a reasonable person would find humiliating and intimidating for 1 of 6 sample patient (#4).

Staff interview the agency failed to accurately reflect the patient's status in 1 of 7 sample patients (#3) at the time of assessment.

The agency failed to develop a method for identifying infectious disease to include a patient screening process for COVID-19. This failure resulted in the omission of a COVID-19 screening for 2 of 3 patients (#6, #7) during a home visit.

Staff interview the agency failed to provide 12 hours of annual in-service training for 2 of 6 sample staff (HHA #5, HHA #6).

The agency failed to ensure supplies available for use were not expired for 1 of 1 supply room.

The agency failed to provide advanced written notice of termination of care for 2 of 6 sample patients (#5, #6).

The agency failed to ensure the termination of services was necessary for patient welfare for 1 of 6 sample patients (#5).

The agency failed to provide the patient and representative with contact information for other agencies or providers that may be able to provide care for 1 of 6 sample patients (#5).

The agency failed to ensure HHAs accurately completed documentation and reported changes in patient condition for 2 of 5 sample patients (#2, #7) with HHA services.

The agency failed to ensure HHA supervisory visits were completed every 14 days for 1 of 5 sample patients (#1) with HHA receiving services.

The agency failed to ensure supplies available for use were not expired for 1 of 1 supply rooms.

The agency failed to develop and implement emergency preparedness policies and procedures as required.

The agency failed to develop a communication plan which included all required components.

The agency failed to develop a training and testing program based on emergency preparedness policies and a communication plan.