Patient Care

The agency failed to ensure development of an emergency preparedness plan based on and including a documented, facility-based and community-based risk assessment, utilizing an all-hazards approach including strategies for addressing emergency events identified by the risk assessment.

The agency failed to ensure development of an emergency preparedness training and testing program Findings include: Review of policy "Emergency Management Plan" on 1/11/2019 at approximately 9:00 AM states "...Staff training: All Employees are educated to the Emergency Management Branch Plan during…

The agency failed to ensure documentation of the existence of complaints for six (6) out of eight (8) complaints received in 2018 (Complaint #3-Complaint#8); failed to ensure documentation of the resolution of the complaint for seven (7) out of eight (8) complaints received in 2018…

The agency failed to provide to the patient, a visit schedule, including but not limited to; frequency of visits by agency personnel for five (5) out of five (5) home visits (HV) conducted (HV#1-HV#5).

The agency failed to provide to the patient, a patient medication schedule/instructions, including but not limited to: medication name, dosage and frequency, for five (5) out of five (5) home visits (HV) conducted (HV#1-HV#5).

The agency failed to provide to the patient, documentation of instructions for wound care treatments for two (2) out of two (2) patients receiving skilled nursing services for wound care (HV#2 and HV#5).