Open Arms Home Health Care - Waterloo, LLC

The agency failed to use other relevant data when designing it's Quality Assessment and Performance Improvement (QAPI) program.

The agency failed to investigate complaints made by a patient, the patient's representative, and the patient's caregivers and family (G478), failed to document the existence of the complaint and the resolution of the complaint (G484), failed to take action to prevent further violations (G486), and…

The agency failed to investigate complaints made by the patient, patient's representative, and the patient's caregivers and family for 3 of 7 sampled patients (Patients #1, #2, and #7).

The agency failed to ensure the documentation of the existence and resolution of a complaint made by the patient or patient's caregiver regarding treatment or care that is (or fails to be) furnished for 3 of 7 sampled patients (Patients #1, #2 and #7) with patient/caregiver interviews.

The agency failed to take action to prevent further potential violations including retaliation, while the complaint is being investigated.

The agency failed to report any circumstances of mistreatment, neglect, verbal, mental, and/or physical abuse, including injuries of unknown source, or misappropriation of patient property to appropriate authorities in accordance of state law.