Noor Home Health Care, LLC

The agency failed to document both the existence of the complaint and the resolution of the complaint for one (Patient #1) of three medical records reviewed.

Patient interview and agency policy and procedures the agency failed to provide home health aide services per the physician's orders.

The agency failed to ensure aide tasks were provided as ordered by the RN on the Home Health Aide Care Plan.

Patient and family interview and staff interview the agency failed to ensure patient complaints were investigated according to agency policy.

Agency policy and procedure and staff interview the agency failed to ensure supervisory visits for non skilled patients were conducted with the home health aide present.

The facility failed to ensure all employees had documented training in Emergency Preparedness (EP).

The facility failed to provide services as ordered by the physician.