Nina's Health Care Services, LLC

The agency failed to ensure their infection control policies were being followed by staff.

The facility failed to follow the Physician's Ordered Plan of Care for skilled nursing (SN) visits for one of seven patients reviewed (Patient #2).

The agency failed to ensure patients received home health services that are written in an individualized plan of care for one of three patients reviewed (Patient #1).

The agency failed to document the resolution of a complaint for one of two incident reports reviewed (Patient #1).

The agency failed to ensure the individualized plan of care included the frequency or duration of visits to be made for one of three records reviewed (Patient #1).

The agency failed to ensure a clinical manager was available during all operating hours.