Mountain Regional Personal Care Services Inc

The agency's staff failed to ensure home health services were provided according to the patient's individualized plan of care for one (1) of four (4) patient's in the survey sample (Clinical Record for Patient #9).

The agency failed to ensure patients were informed about and consented to the frequency of proposed visits in advance of starting care for five (5) of (17) patients in the survey sample (Clinical Record, Patient #'s: 4, 9, 11, 14, and 16).

The agency failed to ensure accurate and complete medication lists were documented in one (1) of one (1) clinical record with a PICC line (catheter inserted through a peripheral vein to deliver medications) reviewed in the survey sample (Clinical Record for Patient #4). 1.The clinical record for…

The agency's emergency preparedness plan (EPP) failed to include a process for cooperation and collaboration with local, tribal, regional, State, and Federal emergency preparedness officials.

The agency's emergency preparedness plan (EPP) failed to include contact information for local, tribal, regional, State, and Federal emergency preparedness officials or for other sources of assisatnce.

The agency's staff failed to ensure home health services were provided according to the patient's individualized plan of care.

The agency failed to mitigate the risk for COVID-19 transmission.

The agency failed to provide adequate written patient care instructions for the home health aide (HHA).

The agency failed to document informing patients verbally and in writing regarding the disciplines frequency of proposed visits for four (4) of 10 clinical records reviewed in the survey sample (Clinical records #1, #8, #9 and #10).

The agency failed to document informing patients verbally and in writing regarding their financial liability in four (4) of 10 clinical records reviewed in the survey sample (Clinical records: #1, #8, #9 and #10) The findings: Ten clinical records were reviewed 10/26/2020 between the hours of 8:30…

The agency failed to ensure the patient's individualized plan of care included evidence that the patient participated in goal setting and/or agreed with goals identified by the Home Health Agency in 10 of 10 clinical records reviewed in the survey sample (Clinical records: #1 - #10) The findings…

The agency failed to demonstrate the lines of authority between the parent agency and its branches.