Maximum Home Health Care, Inc.

The Agency failed to establish policies and procedures based on the risk assessment.

In 2 of 5 (Employees #3 and 5) personnel files reviewed, the Agency failed to ensure staff received training pertaining to the Agency's Emergency Preparedness plan.

The Agency failed to conduct the required testing of its Emergency Preparedness plan.

In 47 of 134 reports submitted for the last 12 months, the Agency failed to submit all timely reports.

The Agency failed to ensure staff provide service/treatment as ordered by the Physician and indicated in the POC.

In 5 of 7 (Pts. #1, 2, 3, 4, 5) clinical records reviewed the Agency failed to ensure the Pt. /representative was informed in writing of the services to be provided and the frequency of visits.

4 of 7 (Pts. #2, 3, 6, and 7) clinical records reviewed, the Agency failed to ensure the POC contained Pt. specific interventions.

The Administrator failed to provide clinical records upon request.

The Agency failed to have a communication plan that includes the names and contact information of all staff members, entities providing services under arrangement, Pt.

The Agency failed to provide services as ordered by the Physician.

The Agency failed to ensure that Pts. were informed of the frequency of visits provided by each discipline.

The Agency failed to ensure the comprehensive assessment was updated at discharge.

The Agency failed to ensure that the Aide supervision was conducted every 14 days by skilled professionals.

The Agency failed to ensure the Physician was sent a copy of the Discharge Summary.