Human Touch Home Health

The agency failed to develop and maintain an emergency preparedness plan that included a process for cooperation and collaboration with local, tribal, regional, State, and Federal emergency preparedness officials' efforts to maintain an integrated response during a disaster or emergency situation…

The agency's emergency preparedness policies and procedures failed to contain a current communication plan that included contact information for federal, state, tribal, regional and local emergency preparedness (EP) staff.

The agency's emergency preparedness policies and procedures failed to contain an alternate means of communication with agency staff, federal, state, tribal, regional and local emergency management staff.

The agency failed to implement a training and testing program for four (4) of five (5) employees in the survey sample (employee #1-4).

The agency failed to have written evidence of furnishing the patient's rights in a language and manner the individual understands during the initial evaluation visit in advance of care in order to protect promote the exercise of these rights for one (1) of eight (8) patients in the survey sample…

The agency failed to have written evidence of furnishing the Patient's Rights and Responsibilities and the agencies transfer and discharge policies since the start of care for one (1) of eight (8) patients in the survey sample (Medical record: #4).

The agency failed to have written evidence of advising on the extent of payment by Medicare, Medicaid or any other federally funded or federal aid program know to the agency for services that maybe expected or may not be covered for one (1) of eight (8) patients in the survey sample (Medical…

The agency failed to have written evidence of providing the state toll free home health hotline for one (1) of eight (8) patients in the survey sample (Medical Record: #4).

The agency failed to provide patients with the names, addresses and phone numbers for federal and state funded entities that serve the area where the patient resides for three (3) of three (3) patients in the survey sample (patient #5, 6, and 7).

The home health agency's staff failed to update the comprehensive assessments for a discharge to a hospice agency for one (1) of three (3) medical records in the survey sample that required a discharge OASIS (Medical Record: #8) The findings: Eight (8) medical records were reviewed in the agency on…

The agency failed to send the patient's discharge summary to the primary care physician or primary care practitioner within 5 business days from the date of the final visit and failed to send the patient's transfer summary within 2 business days of becoming aware of an unplanned transfer for two…