Hope in Home Care, LLC

The Administrator failed to ensure patients received all services including all tasks on the care plan, the required hours of personal care aide services, and changes in a patient's condition were reported to the Registered nurse according to the patient's care plan for four (4) of six (6) patient…

The agency failed to document each incident with a documented action plan and follow up and the resolution of the complaint according to the agency's complaint policy and procedure for one (1) of two (2) patients who had complaints documented in the complaint log and were reviewed in the survey…

The agency failed to ensure the patient's individualized plan of care included a description of the patient's risk for emergency department visits and hospital re-admissions.