Hope Home Care Inc

The agency failed to ensure the plan of cares included a description of the patient's risk for emergency department visits and hospital re-admission, and all necessary interventions to address the underlying risk factors and information related to any advanced directives in 7 of 7 records reviewed…

The agency failed to provide all services that were written in the individualized Plan of Care for 1 (#7) of 2 discharged patient records reviewed where the patient had physical therapy ordered.

The agency failed to have a Quality Assessment Performance Improvement program that was able to show measurable improvement in health outcomes, patient safety, and quality of care for 3 (2020, 2021, 2022) of 3 years requested for review.

The agency failed to protect the patient's right to receive services all services as outlined in the Plan of Care for 1 (#7) of 2 discharged patient records reviewed where the patient had physical therapy ordered.

The licensed vocational nurse failed to document receipt of a physician's verbal order in the patient's clinical record in accordance with the agency's internal policy in 1 (#5) of 1 patient record reviewed where a verbal order was received for laboratory testing.