Good Heart Home Health Care, Inc.

In 81 of 458 reports submitted for the last 12 months, the Agency failed to submit a timely report, resulting in a warning.

In 6 of 7 (Pts. #2, 3, 4, 5, 6, and 7) clinical records reviewed, the Agency failed to ensure the Pt./representative was informed of the services to be provided in writing, and/or the frequency of visits provided by each discipline.

For 2 of 7 (Pts. #5 and 7) clinical records reviewed, the Agency failed to ensure PsOC included all the requirements.

For 4 of 7 (Pts. #1, 2, 3 and 4) clinical records reviewed, the Agency failed to ensure that care and services provided were according to Physician orders, and as indicated in the POC.

For 7 of 7 (Pts. #1, 2, 3, 4, 5, 6 and 7) clinical records reviewed, the Agency failed to provide information regarding the Clinical Manager and their contact information.

In 3 of 7 (Pts. #2, 1 and 7) clinical records reviewed, the Agency failed to ensure that documentation entered into the clinical records was complete and accurate.

2 of 7 (Pts. #3 and 7) clinical records reviewed, the Agency failed to ensure the medications listed in the clinical record were complete and accurate.