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Family Lives

(508) 475-049336 West Main Street, Westborough, MA 01581

CMS Certification Number 227470 · Non-Profit · Medicare-certified since 12/07/1999

3deficiencies since 2018

0serious

1inspections

n/aCMS quality stars

Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. What the labels mean

Inspection 2025-12-16

· Complaint · 3 deficiencies · CMS source report (PDF)

Minor Property And Person Treated With Respect

The Agency failed to ensure Client #1’s personal property was treated with respect, when on 09/21/2025, Nurse #1 destroyed some of Client #1's medical supplies and threw them in the trash, all of which was captured by a motion-activated (automatically starts recording video only when its sensors…

Source: CMS Form 2567, inspection 2025-12-16, tag G0428 · view on CMS

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Minor Be Free From Abuse

The Agency failed to ensure Client #1 was free from abuse when it was reported that on 09/21/25, Nurse #1 was physically abusive during the provision of care and neglected him/her when she did not provide all the Skilled Nursing Services he/she required, all of which was captured on the…

Source: CMS Form 2567, inspection 2025-12-16, tag G0430 · view on CMS

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Minor Provide Services In The Plan Of Care

The Agency failed to ensure Nursing provided services per Client #1’s Physician Orders, when video footage captured Nurse #1 sleeping, not following and not providing necessary skilled Nursing services in accordance with Physician orders.

Source: CMS Form 2567, inspection 2025-12-16, tag G0710 · view on CMS

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