Cuidado Casero Home Health & Hospice

The agency failed to encode and electronically transmit each completed OASIS assessment (a tool used by CMS to collect and report patient information for quality improvement and monitoring) to the CMS system within 30 days of completing the patient’s assessment for 418 OASIS assessments submitted…

The agency failed to provide the name, address and telephone numbers for the Agency on Aging location in Dallas and failed to provide the correct phone numbers for the Quality Improvement Organization (QIO) for 3 (Patients 1,2 and 4) of 4 patients.

The agency failed to include in the plan of care an individualized description of the patient's risks for emergency department visits and hospital readmissions to address the underlying risk factors for 10 (Patients 1,2,3,4,5,6,7,8,9 and 10) of 10 patients' records reviewed.