Centerwell Home Health

Patient interview the agency failed to document and investigate the existence of a complaint and the resolution for 1 of 3 patients with a clinical record review.

Staff interviews the agency failed to complete physical therapy (PT) and occupation therapy (OT) comprehensive assessments within 5 days for 1 of 2 patients with orders for PT and OT.

The agency failed to provide written notice when terminating on-going care for 1 of 3 patients [#1]. The findings included: Patient # 1 had a Start of Care date of 1/3/23 and admitting diagnosis of encounter of orthopedic aftercare following a surgical amputation.

The agency failed to attempt to investigate a patient related concern/complaint within 3 business days for 1 of 1 patient [#1]. The findings included: The policy, Complaint Management [revised date of 5/2023] was provided by the clinical manager on 5/15/23 at approximately 12:30 pm.

The agency failed to document the existence of a complaint and the resolution of the complaint for 1 of 1 patients [#1]. The findings included: The policy, Complaint Management [revised date of 5/2023] was provided by the clinical manager on 5/15/23 at approximately 12:30 pm.

Staff interview the agency failed to provide timely notification of discharge and did not coordinate discharge with the patient or the patient’s caregiver for 1 of 3 clinical records reviewed (Patient #2).