Centerwell Home Health

The home health agency failed to ensure the written plan of care was followed and that the patient’s physician was consulted to approve modifications to the original plan of care (See G572); based on record review and interview, the home health agency failed to ensure the physician was promptly…

The home health agency failed to send a transfer summary to the home health or hospice agency receiving the agency patient for 2 of 2 discharged patients reviewed who were transferred to another agency (Patient #3 and #4).

The home health agency failed to ensure the written plan of care was followed and that the patient’s physician was consulted to approve modifications to the original plan of care for 1 of 1 patient reviewed who was discharged for cause (Patient #3).

The home health agency failed to follow all the required steps for discharge for cause for 1 of 1 patient record reviewed who was discharged for cause (Patient #3).

The home health agency failed to ensure a patient’s complaint was documented for 1 of 2 patient records reviewed who voiced a complaint to the agency (Patient #3).

The home health agency failed to ensure the physician was promptly notified of the patient's change in condition for 1 of 1 patient records reviewed who expressed suicidal ideations (Patient #3).

The home health agency failed to ensure changes in discharge planning were discussed with the patient and the patient’s physician prior to discharge for 1 of 1 patient records reviewed who were discharged for cause (Patient #3).

The agency failed to follow accepted standards of practice and their own policies to prevent the transmission of infections and communicable diseases for 6 of 7 patients observed (Patients #1, 2, 3, 5, 6, and 7.) 1. An agency policy 10-03 titled “Standard Precautions,” last revised 08/2021…

The home health agency failed to ensure the Plan of Care included all pertinent diagnoses, all medications and treatments, patient-specific discharge planning, and patient-specific and measurable goals for 8 of 12 active records reviewed (Patient #1, 3, 4, 6, 7, 8, 10, and 11).

The Registered Nurse (RN) and Licensed Practical Nurse (LPN) failed to perform a complete and thorough assessment of all active medical diagnoses and patient conditions for 2 of 2 skilled nurse visit observations (Patients #1, 7) and the RN and Physical Therapist (PT) failed to perform a complete…