Centerwell Home Health

The agency failed to notify the physician regarding a patient’s missed visit for one of 13 sampled patients (Patient 6).

The agency failed to ensure the clinical record was completed and submitted per the agency's policy and procedure for one of 13 sampled patients (Patient 7).

The facility failed to provide nursing visits as ordered in the plan of care for two of 13 sampled patients (Patient 5 and Patient 6).

The agency failed to provide visits per the plan of care for 1 of 17 sampled patients (4).

The agency failed to complete a start of care on the date ordered by the physician for 1 of 17 sampled patients (3).

The agency failed to ensure wound measurements were completed weekly per the agency's policy for 2 of 17 sampled patients (10 and 12).

The agency failed to ensure physician orders were followed per the Plan of Care (PoC) related to the frequency of visits for 5 of 17 sampled patients (4,5,6,9,13).

The agency failed to ensure an initial assessment visit was conducted within 48 hours of the physician referral date for 3 of 17 sampled patients (11, 16, 13).

The agency failed to document a physician's order for 1 of 17 sampled patients (12).

The agency failed to ensure an employee record was completed for 1 of 7 employees, when the Certified Home Health Aide (CHHA) did not have an annual performance evaluation.