Centercare Home Health

The agency failed to document or track investigations of complaints made by consumers and external agencies providing care to consumers/patients.

The agency failed to ensure each employee had a complete personnel record.

The agency failed to ensure treatments and services were provided only as ordered by the physician for 6 of 10 patient records reviewed (Patients #1, #5, #6, #8, #9 and #10).

The agency failed to ensure a registered nurse (RN) or other appropriate skilled professional familiar with the patient, the patient's plan of care, and the written patient care instructions made an onsite visit to the patient's home no less frequently than every 14 days to conduct home health aide…

The agency failed to ensure a discharge summary was sent to the primary care practitioner within five business days of discharge for 2 of 3 patient records reviewed requiring a discharge summary (Patients #9 and #10).

The agency failed to ensure care was provided according to each patient's individualized written plan of care, including any revisions or additions to care, services and treatments and were in conformance with physician orders for 1 of 1 patient records reviewed who required suprapubic catheter…

The agency failed to ensure the registered nurse (RN) or other appropriate skilled professionals prepared patient-specific written care instructions for the home health aide (HHA) in 2 of 2 patient records reviewed where the patient was receiving HHA services (Patients #1 and #2) Findings include…

The agency failed to record all patient care orders in the plan of care in 2 of 3 patient records reviewed (Patient #1 and #2).

The agency failed to provide services and treatments only as ordered by the physician for 2 of 3 patients selected for record review.

The agency failed to ensure home health aides (HHA) provided services as ordered by the physician, included in the Plan of Care, and consistent with home health training for 2 of 2 patients reviewed who were receiving HHA services (Patients #1 and #2).

The agency failed to ensure home health Aide (HHA) supervision occurred at least every two weeks for 2 of 2 patients receiving HHA services (Patient #1 and #2).