Bayada Home Health Care, Inc.

The agency failed to track and analyze a patient fall with an injury for 1 of 1 patient experiencing a fall with an injury (patient #3).

The agency failed to perform hand hygiene and glove changes during wound care for 1 of 5 home visits conducted.

The home health aide (HHA) failed to follow the plan of care for 1 of 3 patients receiving HHA services (patient #9).

HHA #4 was not following the orders in the plan of care.

The agency failed to document follow-up of a complaint and failed to document a formal client complaint for 1 of 1 record reviewed with a complaint documented in the clinical record (Patient #1).

The agency failed to document investigation of variances in the peripherally inserted central catheter (PICC) measurements for 1 of 2 records reviewed of patients with a PICC.

The agency failed to include all medications in the plan of care for 1 of 17 patients (#10).

The agency failed to document the correct medication frequency for 1 of 17 records reviewed (Patient #15).

Agency policy review and staff interviews the agency failed to document a caregiver complaint in accordance with agency policy for 1 of 1 complaints [#12]. The findings include: The policy titled, "Client Complaints" [revised date of 1/2021] was provided by the agency director on 2/4/21 at…

Based clinical record review and staff interview, the agency failed to notify the physician that the patient was not performing glucose monitoring as ordered by the physician for 1 of 11 patients with diabetes (Patient #2).

The agency failed to follow the plan of care for 1 out of 9 diabetic patients (Patient #23).

The RN [registered nurse] failed to provide accurate documentation related to education provided to a patient for 1 of 1 records [#20]. The findings include: Patient # 20 had a Start of Care [SOC] date of 12/14/20 and a diagnosis of Emphysema [condition in which the air sacs of the lungs are…