Bayada Home Health Care, Inc

The Home Health Agency failed to follow all orders listed in the patient care plans for 2 of 7 observed patients (PT6 and PT10).

The Home Health Agency (HHA) failed to follow standard infection control precautions for 2 of 7 observed patients (PT6, and PT7).

For 1 out of 6 patients (Patient #1) in the sample, the agency failed to provide services necessary to avoid patient harm.

The Agency failed to follow agency policy to prevent the transmission of infection by agency staff for 1 of 7 home visit patients (Patient #11) sampled.

The agency clinicians failed to follow agency policies and procedures related to timely documentation of patient visits for 6 out of 17 patients (Patient #5, 7, 8, 15, 16, and 17) sampled.

The agency failed to reconcile home medications against the Comprehensive Assessment for 3 of 7 home visit patients (Patients #s 6, 11, and 13) sampled.

The agency failed to ensure provider verbal orders were authenticated per agency policy for 2 out of 17 patients (Patient #s 3 and 15) sampled.

The agency failed to notify the provider of changes to the patient's plan of care for 2 out of 17 patients (Patient #16 and 17) sampled.

The agency failed to supervise the home health aid services for 2 out of 17 patients (Patient #s 12 and 16) sampled.

For 1 of 7 patients (Patient #8) observed during a home visit, the agency staff failed to adhere to accepted standards of practice regarding infection prevention and hand hygiene.

For 1 of 1 patients (Patient #2) in the sample with limited vision and English proficiency, the agency failed to provide written notice of the patient's rights and responsibilities in a manner understandable to and accessible by the patient.

For 1 of 1 patients (Patient #2) in the sample with a vision impairment and limited English proficiency, the agency failed to inform the patient of the right to access auxiliary aids and language services and how to access these services.

For 1 of 17 patients (Patient #2) in the sample, the agency failed to effectively coordinate care delivery to meet the patient's needs.

For 1 of 17 patients (Patient #2) in the sample, the agency failed to provide skilled nursing (SN) services as ordered by the physician in the plan of care.