Aveanna Healthcare

The agency failed to follow a Plan of Care established and periodically reviewed by a physician or notify the physician of the need to vary frequency of visits or inability to perform treatments/services as originally ordered on the Plan for Care for 2 of 3 sampled private duty nursing patients…

The agency failed to provide medications, treatments or services only as ordered by the physician for 1 of 3 sampled home health patients (Patient #6).

The agency failed to notify the physician of changes in visit frequency ordered on the Plan of Care (missed visits) or perform interventions as ordered in the Plan of Care for 6 of 7 sampled patients (Patients #1, #2, #3, #4, #5 and #7).

The agency failed to ensure the documentation of complaints and the resolution of a complaints made by agency 2 of 7 sampled patients (Patients #5 and #7).

The agency failed to ensure staff took action to resolve complaints for 2 of 7 sampled patients (Patients #5 and #7).

The agency failed to ensure staff coordinated the delivery of care in order to meet the needs of the patients for 2 of 7 sampled patients (Patient #5 and #7).

The agency failed to provide agency patients with the clinical manager's name and contact information (telephone number and/or email address) and 1 of 7 sampled patients (Patient #5) with a reported concern with agency services.