At Home Companion of Florida Inc

The Home Health Agency failed to provide documented evidence that they provided the Agency for Healthcare Administration's (AHCA) Complaint Hotline number, hours of operation, and its purpose to their patients.

The agency failed to ensure the development of an emergency preparedness plan that is based on a documented, agency based and community-based risk assessment, utilizing an all-hazards approach.. Findings.

The agency failed to ensure the development of an emergency preparedness plan that includes a process for cooperation and collaboration with State and Federal emergency preparedness officials' efforts to maintain an integrated response during a disaster or emergency situation, including…

The agency failed to ensure the development of an emergency preparedness communication plan that includes contact information for Federal and State emergency preparedness staff.

The agency failed to ensure the development of an emergency preparedness communication plan that includes primary and alternate means of communication with Federal and State emergency preparedness agencies.

The agency failed to ensure the development of an emergency preparedness training and testing program that is based on the emergency plan, a risk assessment, policies and procedures and a communication plan.

The agency failed to ensure the performance of exercises to test the emergency plan at least annually.