Apollo Home Health Care Inc

The agency failed to ensure the clinical records were complete and authenticated for three of three sampled patients (Patients 1, 2, and 3).

The agency failed to ensure the patient and PCG were provided with the correct toll-free state hotline established by the State to file the complaints for one of three sampled patients (Patient 1).

The agency failed to ensure the review of the medications included all of the patient's current medications to identify any potential adverse effects and drug reactions for one of three sampled patients (Patient 1).

The agency failed to ensure the comprehensive assessments were updated within the last five days of every 60 days for two of three sampled patients (Patients 2 and 3).

The agency failed to ensure the POC included specific information related to nutritional requirements, DME, and supplies for one of three sampled patients (Patient 1).

The agency failed to ensure the physician's orders were authenticated for one of three sampled patients (Patient 3).

The agency failed to revise and update the POC for one of three sampled patients (Patient 2).

The agency failed to ensure the CHHA’s written plan of instruction was communicated to the physician for one of three sampled patients (Patient 3).

The agency failed to provide a written instruction outlining the visit schedule for one of three sampled patients (Patient 1).

The agency failed to ensure the patients received care and services as per the written plan of care for three of three sampled patients (Patients 1, 2, and 3).

The agency failed to ensure the CHHA provided care and services in accordance with the POC for one of three sampled patients (Patient 3).

The agency failed to ensure the agency's P&Ps were implemented as evidenced by: - There was no pressure injury wound photograph documented for one of three sampled patients (Patient 2). - The missed visit was not rescheduled and communicated with the physician for one of three sampled patients…

The agency failed to communicate the missed visit to the clinical supervisor or physician as per the POC and P&P for one of three sampled patients (Patient 2).

The agency’s Administrator failed to be responsible for the day-to-day operations related to ensuring TB screening was completed six months prior to employment or with 15 days of assuming employment; and annually thereafter for four personnel (RN 1, LVNs 1 and 2, and CHHA 1) who had direct patient…

The agency failed to maintain an accurate and complete clinical record for one of three sampled patients (Patient 3).