Adventist Health Home Care Services

The agency failed to ensure the registered nurse performed an initial assessment visit within 48 hours of referral for 3 of 7 patient records reviewed (Patients #1, #5, and #7).

The agency failed to document the resolution of the complaint according to agency policy for 1 of 3 records reviewed.

The agency failed to develop a plan of care that covered all pertinent diagnoses, and other appropriate items for 1 of 20 patient records reviewed (Patient #2).

The home health agency failed to hold an initial visit within 48 hours of the referral for 3 patients of 14 patients (Patients #4, #5 and #13) on census at the time of the survey.