Accentcare Home Health of Northeast Georgia

The agency failed to follow accepted standards of practice ensuring patient incoming calls were received and returned by staff in a timely manner for two patients (P) (P#4, P#5) of three sampled patients.

The agency’s governing body failed to effectively manage daily operations for ensuring effective patient coordination of care manner for two patients (P) ( P#4, P#5) of three sampled patients.

The agency failed to effectively follow accepted standards of practice for ensuring patient’s needs are met through staff coordination of care.

The home health agency failed to advise the patient, representative and the patient’s primary care physician that a discharge was being considered for one of one patient (P) (P#1).

The agency failed to document complaint resolution given by the referenced patient (P) (P#1) in complaint #95629. Findings include: A record review, on 4/25/2023 at 12:00 pm, of agency’s policy titled: Concern, Complaint or Grievance reporting Internal and External" with effective date of 01/2000…

The agency’s staff nurse, RN AA, failed to accept and document verbal orders received by the agency’s medical director (MD), in P#1’s clinical documents.

The agency failed to ensure the agency staff followed accepted standards of practice to prevent the transmission of infectious and communicable diseases for 1 of 7 (#1) sampled home visit patients.

The agency failed to ensure the patients' individualized plans of care included all of the required elements to address the identified needs for 5 of 17 (#1, #9, #10, #11 and #13) sampled patients.