Yale New Haven Health - Health at Home

The agency nurses failed to ensure the plan of care addressed the patient’s individual needs and failed to follow the physician’s orders.

The agency licensed nurses failed to provide the necessary assessments.

The agency's nurses failed to provide patients and caregivers with education related to the patients' care and individualized treatments.

The agency nurses failed to communicate with the physician involved in the care plan.

Staff and review of agency polices for of one of five patients (Pt# 1) the agency failed to follow policy for wound assessment and documentation, and for one of five patient's (Patient #13) discharged from the agency, the agency failed to issue a discharge notice in accordance with facility policy.

The agency nurses failed to follow the physician-certified plan of care.