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Where the Heart Is Inc

(901) 867-15561679 North Shelby Oaks Drive, Suite 7, Memphis, TN 38028
CMS Certification Number 447577 · Proprietary · Medicare-certified since 04/28/2010
5deficiencies since 2018
0serious
3inspections
1.5CMS quality stars
Data from CMS inspection reports (Form 2567), 2018-01-02 to 2026-10-15, downloaded 2026-10-21; CMS agency list file dated 2026-09-21. What the labels mean

Inspection 2026-07-15

· Recertification · 2 deficiencies · CMS source report (PDF)
Moderate Infection Prevention

The agency failed to ensure measures to prevent the spread of infectious agents were followed by 1 of 7 (Licensed Practical Nurse (LPN) #1 staff observed providing direct patient care in the home setting.

Source: CMS Form 2567, inspection 2026-07-15, tag G0682 · view on CMS
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Minor A Review Of All Current Medications

The agency failed to ensure medications were accurately documented in the medical record for 2 of 7 (Patient #1 and #2) sampled patients observed during home visits.

Source: CMS Form 2567, inspection 2026-07-15, tag G0536 · view on CMS
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Inspection 2023-08-10

· Recertification · 3 deficiencies · CMS source report (PDF)
Moderate Accuracy Of Encoded Oasis Data

The facility failed to ensure Outcome Assessment Information (OASIS) data accurately reflected a patient’s status for 2 of 9 (Patients #2 and 4) active records reviewed.

Source: CMS Form 2567, inspection 2023-08-10, tag G0374 · view on CMS
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Moderate Plan Of Care

The facility failed to follow the plan of care (POC) related to pain for 1 of 9 (Patient #4) active patients reviewed.

Source: CMS Form 2567, inspection 2023-08-10, tag G0572 · view on CMS
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Moderate Infection Prevention

The facility failed to ensure measures were utilized to prevent exposure of potential infectious bacteria for 1 of 5 (Patient #1) home visit observations.

Source: CMS Form 2567, inspection 2023-08-10, tag G0682 · view on CMS
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Inspection 2019-03-27

· Complaint · no deficiencies cited · CMS source report (PDF)