Wellbound

The agency failed to ensure that all patients received the care that is written in the individualized Plan of Care.

The agency failed to coordinate care delivery to meet the patient's needs and involve the patient.

The agency failed to ensure all patient’s complaints are investigated.

The agency failed to ensure the complete investigation and resolution of all patient complaints.

The agency failed to ensure all patients receive home health services as documented in their individualized plan of care and the physician is notified of any changes.

The agency failed to ensure each patient has an accurate individualized plan of care that includes the patient’s risk for emergency department visits/ hospital re-admission, and all necessary interventions to address the underlying risk factors.

Staff interview the agency failed to provide services that are ordered by the physician as indicated in the plan of care.

The agency failed to ensure ongoing communication with all physicians is maintained.

The agency failed to ensure that all home health aides providing services to patients receiving skilled services are supervised no less frequently than every two weeks.

The agency failed to ensure the home health aide (hha) furnished care in a safe and effective manner by ensuring aide supervision includes the home health aide supervision elements.

The agency failed to obtain the patient's legal representative's signature confirming the patient received a copy of the patient rights and responsibilities.

The agency failed to initiate a discharge plan to ensure an appropriate transition for the patient.

The agency failed to communicate with the physician regarding the patient's discharge.

The agency failed to ensure all patients receive home health services as documented in their individualized plan of care and the physician is notified of any changes.

The agency failed to ensure that all orders for changes in the patient's treatment(s) are included/ recorded in the patient's Plan of Care for continuity of care.

The agency failed to ensure that treatments are provided as ordered by a physician for each patient.