Viaquest Home Health of Indiana, LLC

The agency failed to develop an effective, ongoing, home health agency wide, data-driven Quality Assurance and Performance Improvement [QAPI] program (see tag G 640); failed to show measurable improvement in health outcomes, patient safety, and quality of care and failed to measure, analyze, and…

The agency failed to ensure all staff followed infection control policies and standard precautions (See Tag G682) and the agency failed to ensure that an agency wide infection program included patient and staff infections and communicable infections and that all data was incorporated into the…

The Registered Nurse (RN) failed to accurately complete the plan of care to ensure patient goals were present for 5 of 7 records reviewed (#1, 2, 3, 4, 5).

The agency failed to ensure all staff followed infection control policies for 2 of 3 home visits observed (#2, 3).

The agency failed to ensure an wide infection program included patient and staff infections and communicable infections and that all data was incorporated into the agency quality assessment and performance improvement for 1 of 1 agency.

The registered nurse (RN) failed to ensure the aide care plan was individualized with specific, not generic tasks to be completed for the patient, and the aide followed the aide care plan for 3 of 3 patients receiving home health aide services (#1, 2, 3).

The agency failed to ensure the Governing Body meetings only included information regarding the surveyed agency and not other sister agencies for 1 of 1 agency.

The agency failed to provide notice of discharge according to the agency's policy for 1 of 7 patients (#6).

The agency failed to ensure patients received the name of the administrator to contact to voice questions, concerns, complaints or grievances in 1 of 1 agency reviewed, with the potential to affect all 66 patients.

The Registered Nurse (RN) failed to ensure the Comprehensive assessment included patient strengths and patient - specific, measurable goals for 3 of 7 records reviewed (#2, 3, 4).

The registered nurse (RN) failed to ensure the medication record contained a complete review of all medications with a drug to drug interaction check for 7 of 7 records reviewed (#1, 2, 3, 4, 5, 6, 7).

The Registered Nurse (RN) failed to accurately complete the plan of care to ensure patient goals were present for 5 of 7 records reviewed, contained all durable medical equipment (DME) in the patient's home for 2 of 3 home visits observed (#2, 3), and failed to ensure an accurate and updated…

The agency failed to ensure a written visit schedule was provided to the patient for review for 3 of 3 home visits observed (#1, 2, 3).

The agency failed to ensure a written medication list was provided to the patient for review for 3 of 3 home visits observed (#1, 2, 3).

The agency failed to ensure patients received the name of the Clinical Director to contact to voice questions, concerns, complaints or grievances in 1 of 1 agency reviewed, with the potential to affect all 66 patients.

The Registered Nurse (RN) failed to insert an indwelling foley catheter according to current clinical practice guidelines for 1 of 1 urinary catheters inserted (# 3).