Utopia Home Care Inc

The home health agency failed to ensure the delivery of home health aide services in accordance with the plan of care.

The agency nurses failed to follow the home health agency policies and procedures.

The agency staff failed to update the written patient care instructions for the aides.

The agency failed to ensure accurate and/or authentic documentation in the patient's clinical record.

The home health agency failed to provide prior written notice that the services might not be covered by the patient's insurance carrier.

The agency failed to obtain physician's orders for several recertification periods.

The agency nurses failed to communicate with the physician on the need to revise the plan of care.