Universal Home Care, Inc.

The HHA failed to ensure proper coordination of services and care planning for 1 of 17 sampled residents.

The Home Health Agency (HHA) failed to ensure confidentiality of the clinical records are maintained for one out of 18 sampled patients (Patient 18).

The agency failed to ensure Patient caregiver, was informed of the state toll free home health telephone hot line, its contact information, its hours of operation, and that its purpose is to receive complaints or questions about local HHAs for one of 17 patients (Patient 14).

The home health agency (HHA) failed maintain an updated medication profile for 2 out of 17 sampled patients.

The Home Health Agency failed to accurately assess one of 17 sampled patient's (Patient 11).

The home health agency (HHA) staff failed to review all the medications and update the medication profile with currently used medications for two of 17 sampled patients (Patient 3 and 10).